Pollo Tropical Reviews
Based on 1 customer review from our shopper community, Pollo Tropical's overall rating is 4.0 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.
1 Review
Overall Rating
5 Stars
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4 Stars
1
3 Stars
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2 Stars
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1 Star
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Good Value
0.0
Price & Quality
0.0
Shipping & Delivery
0.0
Customer Service
0.0
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All Reviews (1)
brownbear566
January 25, 2020
"A very bad experience!"
Really, really a bad experience!
This a the 3rd time I try to make an online order at this particular restaurant with not success whatsoever.
This time I waited over 40 minutes and decided to call corporate about it
And the lady "Maia" even gotten a little be tedious about me complaining.
The Manager "Mr. Irvin".
I complained that I had been there for over 40 minutes without any one try or even bother to ask or to guide me in the right direction so I could pick up my food.
I was standing under a sign that says "online pick up order".
I was trying to let him know so they can better their service for all their customers because either they don't have a lot online orders or they just have a system that is not helping the customers at all or the last resolution is they don't even care.
If you have a side for online pick up, that should be where the pick up should be available.
If you're going to use another location for the pick up put a sign there or let the customer knows where the pick up area is.
All I am telling you and complaining about is the bad service you have on the online order pick up area so you can focus more and give at least a better service to all your online customers.
Adolfo Castillo.
This a the 3rd time I try to make an online order at this particular restaurant with not success whatsoever.
This time I waited over 40 minutes and decided to call corporate about it
And the lady "Maia" even gotten a little be tedious about me complaining.
The Manager "Mr. Irvin".
I complained that I had been there for over 40 minutes without any one try or even bother to ask or to guide me in the right direction so I could pick up my food.
I was standing under a sign that says "online pick up order".
I was trying to let him know so they can better their service for all their customers because either they don't have a lot online orders or they just have a system that is not helping the customers at all or the last resolution is they don't even care.
If you have a side for online pick up, that should be where the pick up should be available.
If you're going to use another location for the pick up put a sign there or let the customer knows where the pick up area is.
All I am telling you and complaining about is the bad service you have on the online order pick up area so you can focus more and give at least a better service to all your online customers.
Adolfo Castillo.
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